Returns

We would like you to be thrilled with your purchase from Jewelry Coffer!

If, for any reason, you are not entirely delighted with the products that you have chosen, please make sure we receive your returned items within 7 business days from the day you receive them (for EU customers) and within 14 business days (for outside EU customers), for a complete refund excluding shipping charges.

Note! The jewelry's special finishes are handcrafted using an innovative electroplating process, giving each piece its own unique characteristics. Therefore, a different appearance between individual pieces must not be perceived as a defect.

Proof of Purchase

Please keep your receipt for anything you buy from us. It will ensure we can help you if you need to return an item.

It is recommended to obtain proof of postage as we cannot be responsible for any returned items that do not reach us.

Returns are not allowed for:

  • Digital products (Miyuki patterns)
  • Items offered at a discount.
  • Made to Order items or items slightly changed by Customer's request.

Important! Our jewelry is very delicate and all our products are checked personally before being dispatched and we cannot be held liable for any damage caused by delivery and we cannot be responsible for the parcel lost in transit or delayed packages. But you will be always provided with a tracking number.

The Customer may independently choose the courier with which to ship. All risks related to the delays, import taxes and shipping costs remain the responsibility of the Customer.

You will be responsible for paying for your own shipping costs for returning your item.

Also shipping costs when purchasing the item are non-refundable. If you decide to make a refund, the cost of a shipping will be deducted from your refund.

The re-credit will be made to the current account corresponding to the credit card used for payment. 


Refunds

When we receive your returned item(s) we will issue a credit to your card (or Paypal account) excluding shipping charges within 10 business days.

Please allow an additional 2-3 business days after the refund is processed for the transaction to post at your bank.