FAQ

How does shipping cost is calculated?

Shipping charges are calculated based on the weight of the total package, the requested shipping speed, and the travel distance. 

Shipping fees are not calculated based on the value of the order or the quantity of the items in the order. 


Important! Countries outside the E.U. may charge you additional taxes, customs fees or brokerage fees upon delivery. Please check your local customs office for more information. These fees are your responsibility.  We are not responsible of custom delays.


If you would like to know how much your order will cost to ship, simply use the "quick shipping calculator" in your shopping cart. Just enter your zip code and state, select your preferred shipping method, and then click the "Apply" button. Your shipping charges will be calculated  before you enter any billing information.

Shipping Methods and Transit Times

Deliveries take place Monday to Friday only. We generally ship via Post Registered Mail or UPS, DHL, Fedex. The free shipping limit does not apply to any delivery.
Parcels are delivered within business days. All parcels must be signed for by the recipient.
Shipping cost depends on what shipping option you have chosen. 


Standard Shipping usually takes 5 – 10 business days within Europe.
International Shipping usually takes 7 – 14 business days to the USA/Canada and 10 – 21 business days to Australia, Japan and the rest of the World. We try our best to send your order as fast as possible.

For your protection, we would recommend to track and insure orders. In the unlikely event that an order is lost, misdirected, or damaged in transit, you can contact the USPS or UPS directly. You should also notify us immediately if you receive products damaged in shipping, and take a picture of the damaged delivery if possible. We will make sure you are taken care of.

International Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to your destination country. International orders (shipped to countries outside of European Union) may be subject to import taxes, customs duties and fees levied by the destination country. These fees are levied once a shipment reaches your country and must be borne by the recipient. We have no control over these charges and can’t predict what they may be. Customs fees and policies are different from country to country and can change regularly. You should contact your local customs office for further information. When customs clearance procedures are required by your country, it can cause delays beyond our delivery estimates. 

Shipping Destinations

Silver Jewellery Box is now shipping to over 100 countries around the world. You can see a current list when you add items to your cart to check out. If you would like further information on shipping to other countries, or if you would like information on alternative shipping options, please contact us here.

How will I know when my order is ready to ship?

We will send you an email when your order is ready for shipping. This is a separate email from your order confirmation. Time depends on whether the item is in stock or made to order. If the item is out of stock please add 5 business days to make a new one.

When can I expect to receive my order?

As soon as your order is placed we do everything possible to have your order processed, packaged, and shipped as quickly as possible. Items made to order need about 2-3 weeks to be completed and depends on a business of our warehouse and a difficulty of certain item.
In case you have provided home address for your ordered goodies and you know you are not reachable there, please better provide your work, business or other address where would be possible to find you and consign your parcel by courier.
Please note that if your shipping address is different from your billing address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.

Need your items quickly?

Please e-mail us your enquiry and we will try to find the best solution for you.